2015
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BNP Paribas
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Customer satisfaction survey results reported for major product or service (G4-PR5-a2)
Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about a major product or service category?
Page 442 under Economic Responsibility is a summary of "Overall satisfaction scores of individual customers from the 4 Domestic Markets (on a scale from 1 to 10)"
Marcus Cardoso.....2017-06-01 22:54:30 UTC
The metrics given are more for segments/regions of the business, not specific products (eg. assets)
Marcus Cardoso.....2017-06-01 22:57:54 UTC