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Audits, visits and certifications in Poland, Portugal and Colombia

 

P.187-194

 

 

 

P.187

 

In 2020, we conducted 12,764 internal audits

 

(including follow-up audits) of the Group’s

 

infrastructures, complemented by 147,589

 

analyses of work surfaces and product

 

manipulators, among others, and 59,869 food

 

product analyses.

 

4.3.1. Certifications

 

During 2020, the following certifications were

 

renewed or extended to new infrastructures:

 

• ISO 22000:2005 on the storage and distribution

 

processes of animal and plant-based food

 

products in all 16 Distribution Centres in

 

Poland, and on the Private Brand food product

 

development process at Biedronka’s head

 

office;

 

• FSSC 22000 v.5 (which includes ISO

 

22000:2018) for the Soup Factory in Poland,

 

within the scope of ready-to-eat after heating

 

and individualized packaging;

 

19 For more information, see sub-chapter 7. “Supporting Surrounding Communities”, section 7.5. “Other Support”.

 

188

 

Standing strong on the front line

 

• ISO 9001:2015 for the Development of Private

 

Brands in Portugal and Post-Launch Product

 

Follow-Up/Supplier Follow-Up;

 

• HACCP in accordance with the Codex

 

Alimentarius for the Pingo Doce Central

 

Kitchens (with regard to Food Safety), 16

 

Recheio stores, the Recheio Masterchef Food

 

Service platforms in Porto and Lisbon, and

 

for the Azambuja, Vila do Conde, Alfena

 

and Algoz Distribution Centres (with regard

 

to Food Safety);

 

• Food Safety Management System, according to

 

the EN ISO 22000:2005 Portuguese standard,

 

in 21 Recheio stores and in the Recheio

 

Masterchef Food Service platform in Tavira.

 

In 2020, all the Polish Distribution Centres

 

renewed their certification for handling organic

 

products, according to Council Regulation (EC)

 

No. 834/2007.

 

4.3.2. Audits

 

In addition to internal audits, we also audited

 

the suppliers of Perishables and Private Brand

 

products, the results of which are available in

 

sub-chapter 6.“Sourcing Responsibly”.

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P.242-243

Social Audits

Social audits are designed to monitor and ensure

compliance with national and international laws

and international benchmark best practices for

the various sectors of activity established under

the Sustainable Supply Chain Initiative by The

Consumer Goods Forum. Audits are carried out

by an independent, external entity that assesses

120 requirements in 12 areas:

• preventing child labour;

• preventing forced labour;

• preventing discrimination;

• safeguarding the right to freedom of association;

• contractual terms;

• working hours;

• salaries and benefits;

• health and safety at work;

• emergency preparedness;

• monitoring compliance;

• business ethics;

• protecting human rights.

There are four compliance levels77, based on the

final average obtained in the 12 areas: Excellent,

Good, Satisfactory and Inadequate.

In 2020, it was possible to carry out on-site and

remote audits in view of the exceptional conditions

of travel restrictions and physical presence at

the suppliers’ production sites. We audited 35

suppliers based on their turnover:

• 33 direct suppliers with units producing

Perishables and Private Brand categories (food

and non-food). The local suppliers of our Food

Retail Companies were audited in Portugal, Poland

and Colombia, as were suppliers located in Spain;

77 Assessment scores are determined as followed: i) Excellent: full compliance with 100% of the critical requirements, plus a compliance of at least 95%

with the general requirements and best practices; ii) Good: full compliance with 100% of the critical requirements, plus a compliance of between 85%

and 94% with the general requirements and best practices; iii) Satisfactory: full compliance with 100% of the critical requirements, plus a compliance

of between 65% and 84% with the general requirements and best practices and; iv) Inadequate: total or partial non-compliance with one or more of the

critical requirements and/or a compliance of less than 65% with the general requirements and best practices.

243

HOW WE MAKE A DIFFERENCE JERÓNIMO MARTINS 2020

OVERALL PERFORMANCE OF SOCIAL

AUDITS OF PERISHABLES, PRIVATE

BRAND AND EXCLUSIVE BRAND

SUPPLIERS (2020)

OVERALL PERFORMANCE OF SOCIAL

REAUDITS OF PERISHABLES, PRIVATE

BRAND AND EXCLUSIVE BRAND

SUPPLIERS (2020)

• Two indirect exclusive brand suppliers (non-food)

with operations in Poland and China.

Suppliers with a score of “Satisfactory”, “Good”

and “Excellent” but who still have partial

non-conformities with general requirements

are given a corrective action plan, which is

discussed and must be implemented within

a maximum of 12 months, depending on the

severity. During this period, additional contact

is established with the supplier to confirm the

implementation of the plan, and, when needed,

to ensure subsequent audits.

Suppliers with a score of “Inadequate” are regularly

contacted for up to six months to confirm the

implementation of a corrective action plan. An

in loco or a remote assessment is performed

the following year for further evaluation. In the

absence of evidence of progress, we reserve the

right to suspend the business relationship.

Six suppliers were also audited, which in 2019

had been classified as “Inadequate”, with the

below classification. During 2021, we will maintain

the same procedure for monitoring and verifying

corrective actions