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Pg. 9

“We have continued to screen customers for ESG risks within our Reputational Risk and Client Selection governance processes, introduced in 2020. We obtain independent ESG news data from a specialist vendor to give us a clearer picture of whether such customers are acting responsibly on ESG issues, including Modern Slavery.”

pg. 11

"Enhancing client due diligence

Several countries in our Middle East and North Africa region have historically had a significant expatriate workforce and, as with other emerging markets and regions, there may be unidentified risks related to Modern Slavery. But the data available to assess the level of human rights risk related to HSBC customers have been limited.

We have trained more than 100 front-line staff inhuman rights issues, and incorporated a Customer Integrity Due Diligence questionnaire into our annual credit reviews for customers in seven sectors considered higher risk — Shipping, Construction & Contracting, Manufacturing, Outsourcing, Hospitality, Logistics, and Textiles; covering both personnel and organisational issues. In 2022, we plan to evaluate this pilot and consider its application to other markets. "