Consumer Rights evaluates protections and information afforded to end users:

• Product safety & liability: hazard assessment, testing, traceability and recall readiness (GRI 416).
• Fair marketing & claims: substantiation of environmental/social claims, avoidance of misleading or discriminatory practices (GRI 417, ICC Code).
• Grievance & redress: accessible complaint channels, dispute resolution and ISO 10002/ESRS S4 alignment.