Source
Comments
"A complaint is a report of a violation against our Global Sourcing Principles, Code of Ethics, Human Rights Policy or Groceries Supply Code of Practice (GSCOP) that has occurred in our Clothing, Home and Food supply chain and has a direct adverse human rights impact.
Where we use audit, the 3rd party audit companies leave confidential phone number cards with worker and union representatives to allow grievances to be raised after the audit has taken place if the environment does not allow this in situ.
We continue to assess confidential hotlines and new innovations such a mobile technology surveys to allow grievances to be made confidentially and anonymously.
Concerns may also be reported via an independent and external facility. This facility is managed by Safecall and reporting can be done online in multiple languages via Safecall’s secure web reporting facility: https://www.safecall.co.uk/report.
The complaint can be submitted in the individual’s or organisation’s own language. We endeavour to acknowledge receipt of all emails received into this mailbox within 2 working days (5 working days if in a language other than English).
The OECD’s National Contact Points mechanism can be used in instances where individuals or organisations feel they cannot raise a concern with us directly."
https://corporate.marksandspencer.com/documents/plan-a-our-approach/mns-grievance-procedure-for-clothing-home-and-food.pdf
The above evidence is not taken from the MS statement, therefore it is invalid. I have changed the source to the MS statement.
I have unchecked whistleblower protections for both suppliers and employees, focal point for both and In development.
Instead, I have checked Hotline, email, etc. for employees and suppliers because page 4 of the statement states:
"Aimed principally at our colleagues, but also available to others working in our supply chain, confidential reporting channels are managed by Safecall and concerns can be raised by phone or online in multiple languages."