WORKER GRIEVANCE MECHANISMLabour rights issues can include inadequate access to remedy. Where this occurs, we work with local NGOs to establish a hotline to share information with workers on their labour rights, create a mechanism to report grievances and provide psychological support. The effectiveness of the hotline is frequently reviewed and, during FY 2019/20, 598 calls (26 complaints, 533 consulting requests and 39 psychological support requests) were received. Resolutions were monitored closely by our local responsibility teams.We continue to review access to remedy and we will extend the hotline where required, prioritising suppliers with migrant workers. WORKER WELLBEINGWe continue to work on programmes to capture comments and grievances from workers in our supply chain globally and address issues raised. We have used a tool we developed with Oxfam to measure worker wellbeing in our supply chain. We have captured comments and feedback from approximately 2750 workers across 15 facilities globally. page 13

pg. 6 "In addition to the Principles, Burberry provides a range of resources and guidelines for employees to follow, which relate to a wide range of matters including personal conduct and whistleblowing. Burberry employees, contractors and agency workers across our operations also have access to a confidential whistleblowing hotline which ensures that there is always a way to report issues if usual routes of escalation are unavailable or restricted." Singh Anjali[https://wikirate.org/Singh_Anjali].....2021-11-30 07:53:13 UTC

agency workers are hired by contractors and thus I have checked Hotline for supplier workers (see page 6) and "We also provide grievance mechanisms for our global employees, as well as confidential hotlines run by NGOs for workers in our supply chain" (p. 9) and "The effectiveness of the hotline is frequently reviewed and this year we extended the hotline to cover 16,432 of workers within our supply chain" (p.9)