p. 23 Kathmandu has a process to remediate findings from all factory assessments. Once an audit is completed, the auditor submits the final report within five working days and Kathmandu then raises issues or approves the report within three working days. Once the report is approved, a Corrective Action Plan (CAP) is generated and a CAP initiation email is sent to the facility contacts. The CAP creation process is a collaborative process between the facility, the auditor, and Kathmandu. The collaborative process of CAP creation is an expectation that is shared with the suppliers during the onboarding and audit process.
p. 55
Action Plans will vary dependent on the violation identified and the underlying circumstances, but will always include both investigation and remediation. The best approach will vary depending on the violation identified and the underlying circumstances. The following are broad recommendations only and are examples of the kind of action that should be considered depending upon the circumstances of each case: ...
Subject to the specific circumstances and outcome of each case, Kathmandu will revaluate its relationship with the supplier / employer in question. This may result in anything from a full audit of the factory/supplier in question and the remediation of the hiring and employment processes followed by the factory/supplier in question, through to the complete termination of the relationship.
p. 56 ny Kathmandu staff member who becomes aware of an incident must:
a. Immediately inform their manager (who will escalate to
Kathmandu CSR Team and Product Team General manager)
b. Record all necessary information