Refers to Grievance Mechanisms but does not explain the corrective steps the company will take: p. 8 "Central to the framework are robust and credible grievance mechanisms. These operate at every level of our company, from community liaison offices to site and group-level tools. The recording, investigation and resolution of grievances is a priority."

P. 11 "This ensures a robust identification, monitoring, tracking and mitigation process is in place, with active engagement from the executive and senior management, and ultimate oversight of the Board."