The company does not disclose any details about the resolved cases.

Pg. 7

“The total rate of timely resolved cases increased from 98% to 99%, reflecting greater confidence in our suppliers’ ability to address and resolve issues raised by workers. Workers expressed a 71% satisfaction rate with regards to how their cases were resolved by management. Suppliers continue to utilize the digital platform to better communicate with workers and inform them of their rights, as well as key operational updates. In 2020, there were 7,714 broadcast messages sent by factory management to workers; in 2021, this increased to 8,567.”