page 33 details grievances that were raised in Bangladesh, Turkey, UK, and Myanmar through different dispute resolution mechanisms. Specifies how many grievances were raised in each country and what they were broadly about (safety, discrimination, harassment, freedom of association, wages and benefits).
Page 34 goes into detail on 'Your Voice,' 'an external grievance mechanism for workers in Primark's UK operational supply chain for workers in warehouses, re-processes, logistics providers and printers.'
Through Your Voice, eight grievances were raised across one year, five of which 'have now been closed.' These ranged from health and safety concerns to discrimination.
Page 35: " in the past year we have seen a greater
number of grievances reported notably in India,
Bangladesh, and Turkey. We consider this to reflect
progress in transparency and trust within the supply
chain rather than a worsening of the situation"
Overall data on grievances from 2020/2021:
- open/pending: 35
- resolved: 27
- Total: 62
relating to issues of forced labour:
- open/pending: 13
- resolved: 7
- total: 20