updated about 1 year ago by Manali Rana
pg. 18
“CASE STUDY: Providing access to remedy
A total of 74 calls were made during 2021 with 45% related to compensation.”
pg. 18
In-line with the helplines escalation protocol, three calls required our engagement to assist with obtaining a
successful outcome. Our engagement ensured a termination payment was made to a worker, and immediate disciplinary action including formal apology to workers, management training and a written warning notice issued related to two instances of verbal and physical abuse given the zero tolerance of issues of this nature.