'More than 20 years since we began our journey to improve working conditions, we are still learning –and facing new challenges. Afterwe documented more red-rated factories in the 2013-2014 time period
than in 2011-2012 (red is our lowest rating and signals that immediate action is required at a factory to address one or more serious issues) weinvestigatedfurther and took steps to reverse this trend. By 2016, we decreased our share of red rated factories from 18.47%to 16%. In that time frame, we succeeded in resolving 88% of critical issues and 84% of non-critical issues at all low-performing factories in this category' - page 7