I think "Improve quality of LRMS data and KPIs" on p.14 is in relation to the previous question (i.e. KPI's for their MS response, as opposed to assessing their business KPI's through an MS lens). Do you agree?
Yes I agree that it does not fit to this metric. I've changed the answer to "No"
On page 14, "Improve quality of LRMS data and KPIs" is listed as "progress made" rather than as "achieved"