"Our SpeakUp Line is our key grievance channel for any concerns, complaints and grievances regarding infringements against this Charter. All our employees and all external stakeholders can report concerns and grievances by telephone or via a web-based application in their respective national language, free of charge and anonymously. According to our internal principles stated in the Compliance Reporting & Investigation Policy, all issues will be handled in a confidential manner, consistent with the company’s need to investigate, comply with legal requirements, and cooperate with law enforcement. We will not tolerate any form of retaliation against an employee who, in good faith, seeks advice or reports misconduct. " p. 10