"Escalation Matrix
Level 1 - You can call us at +91 8028372447 to discuss any unresolved issues. If you are not satisfied with our response, please ask to speak with our Compliance Officer and you will be transferred immediately or receive a call back within 1 working day.
Level 2 - You can reach us by sending an email to
sales@bangalorerefiney.com . We will aim to respond to queries or complaints within 2 working days.
Level 3 - In case the issue remains unresolved, you can write to our grievance officer,
umesh@bangalorerefinery.com , keeping the mail sent earlier in the trailing mail.
Level 4 - For unresolved matters, you can further escalate the complaint/ issue to our Director at the following address:
Mr. Ketan Dhruv
Bangalore Refinery Pvt Ltd"