Designed by
Metric Type
Company Groups
Value Type
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report

This metric is based on the Global Reporting Initiative (GRI) Standard Guidelines. 

GRI 417 addresses the topic of product and service information and labeling and marketing communications. This includes customer access to accurate and adequate information on the positive and negative economic, environmental, and social impacts of the products and services they consume – both from a product and service labeling and a marketing communications perspective. 

Fair and responsible marketing communications, as well as access to information about the composition of products, and their proper use and disposal, can help customers to make informed choices. 

In 2018, the GRI G4 Sustainability Reporting Guidelines were superseded by the GRI Sustainability Reporting Standards (GRI standards). For this metric, the code G4-PR4 is used in company reporting prior to 2018, and the new GRI 417-2 code used in reporting from 2018 onwards. The methodology for the former G4 standard for this metric can be found here


For this metric question you are being asked to identify the number of incidents of non-compliance with regulations concerning product and service information and labeling resulting in a warning for a specific year. Start by searching publicly available documents like Annual and CSR reports. 

Keywords and search terms for this metric

- Warning

- Non-compliance

- 417-2


- GRI Index

Answers & Calculations

If the company reports that there have been no incidents of non-compliance resulting in a warning enter the answer as '0'. Select the 'Unknown' answer box if the company has not published the data.

Always include the page number where you found the answer in the Comments field below.