This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR8 - 'Substantiated complaints concerning breaches of customer privacy received from outside parties and substantiated by the organization'.
Protection of customer privacy is a generally recognized goal in national regulations and organizational policies. Non-compliance indicates either inadequate internal management systems and procedures or ineffective implementation. This Indicator provides an evaluation of the success of management systems and procedures relating to customer privacy protection. In addition to direct financial consequences such as penalties and fines, non-compliance poses a risk to reputation and customer loyalty and satisfaction. The trends revealed by this Indicator indicate improvements or deterioration in the effectiveness of internal controls.
This metric is looking for the total number of substantiated complaints concerning breaches of customer privacy received from outside parties and substantiated by the organization.
For WikiRate researchers:
If a substantial number of these breaches relate to events in preceding years, this should be indicated in the comments.
If the organization has received no complaints from outside parties regarding breaches of customer privacy, please add “0” as the answer and include a brief statement of this fact as a comment to the value. If the company does not report this Indicator, submit the answer as “Unknown”.