Global Reporting Initiative+Human rights impacts resolved (G4-HR12-b)
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Human rights impacts resolved (G4-HR12-b)

Of the total number grievances about human rights impacts filed, how many were resolved during the reporting period?

Company
Industry
Project
search
Year
Metric value
Filtered answers
86 Known
+ 211 Unknown
= 297 Total results
Companies Values
Copel
2015 = 17,835 grievances
Mutua Universal
2016 = 1,114 grievances
Itau Unibanco Holding
2015 = 745 grievances
Abertis
2015 = 528 grievances
CEMEX COLOMBIA
2016 = 306 grievances
Cerrejon
2015 = 276 grievances
Bio Pappel, S.A.B. de C.V.
2015 = 105 grievances
Nestlé
2015 = 103 grievances
Grupo Sports World
2015 = 78 grievances
Koninklijke Philips N.V
2014 = 70 grievances
CAP S.A.
2014 = 59 grievances
Ecopetrol
2016 = 49 grievances
Empresas Publicas de Medellin
2014 = 41 grievances
OMV Petrom
2015 = 26 grievances
BRF Brasil Foods
2015 = 22 grievances
Itaipu Binacional Paraguay
2015 = 15 grievances
Comcel S.A
2015 = 13 grievances
United Metallurgical Company (OMK)
2014 = 12 grievances
Petrobras
2014 = 10 grievances
Sodimac S.A.
2016 = 9 grievances

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Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Corporate Social Responsibility Report
Value Type
Number
Unit:
grievances
Range:

About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the reporting requirements of Indicator G4-HR12 - ‘Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms’. This disclosure is broader than depicted within the metric description. It also asks for:

  • G4-HR12-a: Total number of grievances about human rights impacts filed through formal grievance mechanisms during the reporting period.

  • G4-HR12-b: Of the identified grievances, how many were:

ŸŸ Addressed during the reporting period
ŸŸ Resolved during the reporting period

  • G4-HR12-c: Total number of grievances about human rights impacts filed prior to the reporting period that were resolved during the reporting period.

Disputes may occur over the human rights impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in the successful protection of human rights.

Methodology

This metric is looking for the total number grievances about human rights impacts filed, how many were resolved during the reporting period:

For WikiRate researchers:

Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.

  • Use the GRI Index, CTRL F, Command F or search button on source preview to search for this index and metrics within the report

  • Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances resolved

  • Always check the metric question and methodology for the unit of measure or currency - researchers may need to carry out calculations or conversions before entering the final metric value

  • Add comments documenting exactly where within the source you found the information (page number) and include details of simple or complex calculations or conversions made to determine the metric value

  • If you are unable to locate a metric value in a source you can search for additional sources where the data is available and add a new source

Further guidance on how to research values for GRI-based metrics is available here, including detailed guidance on adding, editing and Checking metric values.

Global Reporting Initiative compliance guidance for companies:

To calculate the total number grievances about human rights impacts resolved during the reporting period - G4-HR12-b:

  • ​Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.

  • Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.

  • Identify the total number of grievances resolved during the reporting period from prior year grievance filings.

Bulk Import