Global Reporting Initiative+Human rights impacts resolved (G4-HR12-b)
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Human rights impacts resolved (G4-HR12-b)

Of the total number grievances about human rights impacts filed, how many were resolved during the reporting period?
Company
Industry
Project
search
Year
Answer
Filtered answers
105 Known
+ 231 Unknown
= 336 Total results
Companies Values
17,835
grievances 2015
1,114
grievances 2016
745
grievances 2015
528
grievances 2015
211
grievances 2017
170
grievances 2016
130
grievances 2017
105
grievances 2015
103
grievances 2015
78
grievances 2015
78
grievances 2017
70
grievances 2014
59
grievances 2014
44
grievances 2017
41
grievances 2014
26
grievances 2015
22
grievances 2015
15
grievances 2015
13
grievances 2015
12
grievances 2014

Export: csv / json

Metric Type
Researched
Designed By
Topics
Value Type
Number
Unit
grievances
Range
Options
Research Policy
Community Assessed
Report Type
Corporate Social Responsibility Report

About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the reporting requirements of Indicator G4-HR12 - ‘Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms’. This disclosure is broader than depicted within the metric description. It also asks for:

  • G4-HR12-a: Total number of grievances about human rights impacts filed through formal grievance mechanisms during the reporting period.

  • G4-HR12-b: Of the identified grievances, how many were:

ŸŸ Addressed during the reporting period
ŸŸ Resolved during the reporting period

  • G4-HR12-c: Total number of grievances about human rights impacts filed prior to the reporting period that were resolved during the reporting period.

Disputes may occur over the human rights impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in the successful protection of human rights.

Methodology

This metric is looking for the total number grievances about human rights impacts filed, how many were resolved during the reporting period:

For WikiRate researchers:

Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.

  • Use the GRI Index, CTRL F, Command F or search button on source preview to search for this index and metrics within the report

  • Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances resolved

  • Always check the metric question and methodology for the unit of measure or currency - researchers may need to carry out calculations or conversions before entering the final metric value

  • Add comments documenting exactly where within the source you found the information (page number) and include details of simple or complex calculations or conversions made to determine the metric value

  • If you are unable to locate a metric value in a source you can search for additional sources where the data is available and add a new source

Further guidance on how to research values for GRI-based metrics is available here, including detailed guidance on adding, editing and Checking metric values.

Global Reporting Initiative compliance guidance for companies:

To calculate the total number grievances about human rights impacts resolved during the reporting period - G4-HR12-b:

  • ​Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.

  • Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.

  • Identify the total number of grievances resolved during the reporting period from prior year grievance filings.