This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the reporting requirements of Indicator G4-HR12 - ‘Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms’. This disclosure is broader than depicted within the metric description. It also asks for:
G4-HR12-a: Total number of grievances about human rights impacts filed through formal grievance mechanisms during the reporting period.
G4-HR12-b: Of the identified grievances, how many were:
Addressed during the reporting period
Resolved during the reporting period
G4-HR12-c: Total number of grievances about human rights impacts filed prior to the reporting period that were resolved during the reporting period.
Disputes may occur over the human rights impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in the successful protection of human rights.
This metric is looking for the total number grievances about human rights impacts filed, how many were resolved during the reporting period:
For WikiRate researchers:
Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.
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Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances resolved
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Global Reporting Initiative compliance guidance for companies:
To calculate the total number grievances about human rights impacts resolved during the reporting period - G4-HR12-b:
Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.
Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.
Identify the total number of grievances resolved during the reporting period from prior year grievance filings.