685
| Companies | Answer Year |
|---|---|
Copel
|
17,592
grievances
2015
|
Pacific Rubiales Energy
Ontario, Canada |
3,432
grievances
2015
|
General Electric
Massachusetts (United States) |
3,325
grievances
2014
|
Anglo American Platinum
South Africa |
1,588
grievances
2016
|
Infosys
India |
1,420
grievances
2017
|
Itau Unibanco Holding
|
921
grievances
2015
|
Novartis
Switzerland |
853
grievances
2016
|
Bancolombia
Colombia |
779
grievances
2017
|
Grupo Santander
Spain |
621
grievances
2015
|
Glencore International
Switzerland |
440
grievances
2017
|
Findeter
Colombia |
409
grievances
2018
|
Heineken N.V.
Netherlands |
380
grievances
2016
|
Bavaria
Germany |
246
grievances
2015
|
CEMEX COLOMBIA
Colombia |
244
grievances
2017
|
business
Telefonica del Peru
Peru |
182
grievances
2017
|
Koninklijke Philips N.V
Netherlands |
181
grievances
2014
|
Cementos Argos
Colombia |
159
grievances
2017
|
business
Sodimac S.A.
Chile |
135
grievances
2016
|
Postobón
Colombia |
120
grievances
2016
|
Nestlé
Switzerland |
119
grievances
2015
|
This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-HR12 - ‘Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms'. This disclosure is broader than depicted within the metric description. It also asks for:
- G4-HR12-a: Total number of grievances about human rights impacts filed through formal grievance mechanisms during the reporting period.
- G4-HR12-b: Of the identified grievances, how many were:
Addressed during the reporting period
Resolved during the reporting period
- G4-HR12-c: Total number of grievances about human rights impacts filed prior to the reporting period that were resolved during the reporting period.
Disputes may occur over the human rights impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in the successful protection of human rights.
This metric is looking for the total number of grievances about human rights impacts filed through the organization's formal grievance mechanisms:
For WikiRate researchers:
Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.
Use the GRI Index, CTRL F, Command F or search button on source preview to search for this index and metrics within the report
Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances filed
Always check the metric question and methodology for the unit of measure or currency - researchers may need to carry out calculations or conversions before entering the final metric value
Add comments documenting exactly where within the source you found the information (page number) and include details of simple or complex calculations or conversions made to determine the metric value
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Further guidance on how to research values for GRI-based metrics is available here, including detailed guidance on adding, editing and Checking metric values.
Global Reporting Initiative compliance guidance for companies:
To calculate the total number of grievances about human rights impacts filed through the organization's formal grievance mechanisms - G4-HR12-a:
Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.
Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.