This metric is looking for the total number of grievances about human rights impacts filed through the organization's formal grievance mechanisms:

For WikiRate researchers:

Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.

• Use the GRI Index, CTRL F, Command F or search button on source preview to search for this index and metrics within the report

• Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances filed

• Always check the metric question and methodology for the unit of measure or currency - researchers may need to carry out calculations or conversions before entering the final metric value

• Add comments documenting exactly where within the source you found the information (page number) and include details of simple or complex calculations or conversions made to determine the metric value

• If you are unable to locate a metric value in a source you can search for additional sources where the data is available and add a new source

Further guidance on how to research values for GRI-based metrics is available here, including detailed guidance on adding, editing and Checking metric values.

Global Reporting Initiative compliance guidance for companies:
To calculate the total number of grievances about human rights impacts filed through the organization's formal grievance mechanisms - G4-HR12-a:

• ​Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.

• Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.