Global Reporting Initiative+image
Of the total number of grievances about human rights impacts filed, how many were addressed during the reporting period?    
Designed by
Metric Type
Researched
Value Type
Unit
grievances
Range
Options
Research Policy
Community Assessed
Report Type
Corporate Social Responsibility Report

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the reporting requirements of Indicator G4-HR12 -  ‘Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms’. This disclosure is broader than depicted within the metric description. It also asks for:

  • G4-HR12-a: Total number of grievances about human rights impacts filed through formal grievance mechanisms during the reporting period.
  • G4-HR12-b: Of the identified grievances, how many were:

ŸŸ                    Addressed during the reporting period
ŸŸ                    Resolved during the reporting period

  • G4-HR12-c: Total number of grievances about human rights impacts filed prior to the reporting period that were resolved during the reporting period.

Disputes may occur over the human rights impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in the successful protection of human rights.


Methodology

To calculate the total number grievances about human rights impacts addressed during the reporting period - G4-HR12-b:

  • ​Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.
  • Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.
  • Identify the total number of grievances addressed during the reporting period from prior year grievance filings.

 

For WikiRate Researchers: 

  • Please see this page for guidelines on how to research values for GRI-based metrics.