This metric is looking for the total number grievances about human rights impacts filed, how many were resolved during the reporting period:
For WikiRate researchers:
Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.
Use the GRI Index, CTRL F, Command F or search button on source preview to search for this index and metrics within the report
Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances resolved
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Global Reporting Initiative compliance guidance for companies:
To calculate the total number grievances about human rights impacts resolved during the reporting period - G4-HR12-b:
Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.
Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.
Identify the total number of grievances resolved during the reporting period from prior year grievance filings.