The company reports that no cases of human rights violations were confirmed.
pg. 48
"In 2020, we received 4,390 issues mainly related to labour relations (+3 pp vs 2019), including 28 that alleged workplace discrimination (six of which led to sanctions, including three dismissals); fraud and conflicts of Interest (-7 pp vs 2019) and products and financial services marketing (no change yoy). On average, issues were processed in 35 days. No cases of corruption or human rights violations were confirmed."