This Standard is part of the set of GRI Sustainability Reporting Standards (GRI Standards). These Standards are designed to be used by organizations to report about their impacts on the economy, the environment, and society.
The GRI Standards are structured as a set of interrelated, modular standards. The full set can be downloaded at www.globalreporting.org/standards/. The methodology for the former G4 standard for this metric (G4-PR-2a) can be found here.
In the context of the GRI Standards, the social dimension of sustainability concerns an organization’s impacts on the social systems within which it operates.
GRI 416 addresses the topic of customer health and safety, including an organization’s systematic efforts to address health and safety across the life cycle of a product or service, and its adherence to customer health and safety regulations and voluntary codes.
These concepts are covered in key instruments of the Organisation for Economic Co-operation and Development: see References. The disclosures in this Standard can provide information on an organization’s impacts related to customer health and safety, and how it manages these impacts.
Full disclosure guidance can be found here: GRI 416: Customer Health and Safety. Additional disclosures that relate to this topic can also be found in: GRI 417: Marketing and Labeling