This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers part of the information required by Indicator G4-LA16 – 'Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms'. This disclosure is broader than depicted within the metric description. It also asks for:

G4-LA16-​a. Total number of grievances about labor practices filed through formal grievance mechanisms during the reporting period.

​G4-LA16-​b. Of the identified grievances, how many were:

• Addressed during the reporting period
• Resolved during the reporting period

G4-LA16-​​c. Total number of grievances about labor practices filed prior to the reporting period that were resolved during the reporting period.

Disputes may occur over the labor practices of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in remediating impacts for labor practices.

See this page for more information about 'formal grievance mechanisms'.