This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-EN34​ - 'Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms'

​Disputes may occur over the environmental impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in remediating environmental impacts.