This metric is looking for reporting on the results of surveys measuring customer satisfaction about a major product or service category.

For WikiRate researchers:

• Identify whether the company reports results of surveys measuring customer satisfaction about a major product or service category.

• For any survey results reported, identify the product or service category, or locations of operations to which they apply, and note these in the comments.

• If the company reports results or key conclusions of customer satisfaction surveys about major product or service category, answer Yes.

• If the company doesn’t report the results, answer No.