The Electronic Frontier Foundation examines major tech companies’ content moderation policies in the midst of massive government pressure to censor, assessing companies annually in their "Who Has Your Back" report.
This metric focuses on the company's Appeals Mechanisms. To earn a star (Yes) in this category, the service provider must publicly commit to provide users with an appeals process and be transparent about the results of that process.
This appeals process must provide users with effective mechanisms to appeal all provider-policy based content and account restriction decisions, including during temporary suspensions. Upon a successful appeal, the account or material must be reinstated promptly.