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Designed by
Electronic Frontier Foundation+Image
California (United States)
Metric Type
Value Type
Steps in the right direction
Research Policy
Community Assessed
Report Type
Research Document

The Electronic Frontier Foundation examines major tech companies’ content moderation policies in the midst of massive government pressure to censor, assessing companies annually in their "Who Has Your Back" report.

This metric focuses on the company's Appeals Mechanisms. To earn a star (Yes) in this category, the service provider must publicly commit to provide users with an appeals process and be transparent about the results of that process.

This appeals process must provide users with effective mechanisms to appeal all provider-policy based content and account restriction decisions, including during temporary suspensions. Upon a successful appeal, the account or material must be reinstated promptly.


See EFF's most recent reports to find answers to this question:

Who Has Your Back? 2019

Who Has Your Back? 2018

Star translations to metric categories: 

  • Full star = Yes
  • No star = No
  • Half star = Steps in the right direction