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Consumer and Product Responsibility
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Customer satisfaction survey results reported for locations of operation (G4-PR5-a3)
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27
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Accessibility Score
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Products Score
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13
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Labeling Score
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15
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20
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Product Life Cycle
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Marketing Score
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17
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Customer satisfaction survey results reported for organization (G4-PR5-a1)
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30
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42
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Customer satisfaction survey results reported for major product or service (G4-PR5-a2)
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28
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38
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Lifestyle Score
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17
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Front-of-pack calorie labelling.
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1
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4
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Health and Safety incidents of non-compliance fined, GRI 416-2-a1 (formerly G4-PR2-a1)
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22
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22
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Health and Safety incidents of non-compliance - warning, GRI 416-2-a2 (formerly G4-PR2-a2)
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18
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18
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Health and Safety incidents of non-compliance - voluntary codes, GRI 416-2-a3 (formerly G4-PR2-a3)
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24
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24
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Complaints concerning breaches of customer privacy from regulatory bodies, GRI 418-1-a (formerly G4-PR8-a)
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23
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23
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Customer data leaks, thefts and losses, GRI 418-1-b (formerly G4-PR8-b)
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24
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24
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Complaints concerning breaches of customer privacy from outside parties, GRI 418-1-a (formerly G4-PR8-a)
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Companies
27
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27
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