Grievance Mechanisms
About the data
This metric is part of a Clean Clothes Campaign project to investigate wages in apparel supply chains. The project is funded by the European Commission and comprises research, campaigning, capacity building and advocacy around an innovative tool called Fashion Checker.
Fashion Checker enables users to see at a glance which fashion brands and retailers have the largest gaps between their public commitments on wages, what workers are actually paid, and what they should be paid to be earning a Living Wage in their regional context.
The aim of the project is to empower workers and workers’ organisations to advocate for their rights and equip consumers with the knowledge/evidence that will enable them to make responsible and sustainable shopping decisions, and to hold brands accountable. The resulting increased transparency and traceability, along with the empowerment of workers, trade unions and CSOs, will lead to concrete improvements in these global supply chains.
Methodology
This metric is asking whether the company has a publicly available grievance mechanism accessible to workers and, if so, what form it takes.
The company grievance mechanism must be publicly available. The mechanism could be an email address, a phone number hotline and/or a webform. The company may have more than one mechanism.
Start by searching on the company’s website and within their published documents such as policy documents and sustainability reports.
Keywords and Search Terms
- Grievance mechanism
- Reporting mechanism
- Ethics hotline / channel / email / phone number
Answer Input
Always include the page number where you found the answer in the Comments field, as well as excerpts from the source where you found the information.