Global Reporting Initiative+Outside party complaints concerning breaches of customer privacy (G4-PR8-a1)
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Outside party complaints concerning breaches of customer privacy (G4-PR8-a1)

What is the total number of substantiated complaints received concerning breaches of customer privacy received from outside parties and substantiated by the organization?

Company
Industry
Project
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Year
Metric value
Companies Values

UniCredit Group

2016 = 1
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Alpina Foods

2015 = 0

Novartis

2016 = 0
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Shiseido Group

2015 = 0
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Sumitomo Mitsui Financial

2016 = 0
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Bel Group

2015 = Unknown
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BRF Brasil Foods

2016 = Unknown

Hilton Worldwide Holdings

2015 = Unknown
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Takeda Pharmaceutical

2016 = Unknown
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GlaxoSmithKline

2016 = Unknown
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Gap inc.

2014 = Unknown
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Ferrero International

2015 = Unknown
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Advanced Chemical Industries Ltd - ACI

2016 = Unknown
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Remy Cointreau Group

2016 = Unknown
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Diageo

2015 = Unknown
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DNB Financial Corporation

2016 = Unknown
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Novozymes

2016 = Unknown
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Korea Agro - Fisheries & Food Trade Corporation

2015 = Unknown
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Unilever

2016 = Unknown
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Air France

2015 = Unknown
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Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report
Value Type
Number
Unit:
Range:

About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR8 - 'Substantiated complaints concerning breaches of customer privacy received from outside parties and substantiated by the organization'.

​Protection of customer privacy is a generally recognized goal in national regulations and organizational policies. Non-compliance indicates either inadequate internal management systems and procedures or ineffective implementation. This Indicator provides an evaluation of the success of management systems and procedures relating to customer privacy protection. In addition to direct financial consequences such as penalties and fines, non-compliance poses a risk to reputation and customer loyalty and satisfaction. The trends revealed by this Indicator indicate improvements or deterioration in the effectiveness of internal controls.

Methodology

This metric is looking for the total number of substantiated complaints concerning breaches of customer privacy received from outside parties and substantiated by the organization.

For WikiRate researchers:

  • If a substantial number of these breaches relate to events in preceding years, this should be indicated in the comments.

  • If the organization has received no complaints from outside parties regarding breaches of customer privacy, please add “0” as the answer and include a brief statement of this fact as a comment to the value. If the company does not report this Indicator, submit the answer as “Unknown”.


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