Global Reporting Initiative+Human rights impacts resolved (G4-HR12-b)
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Human rights impacts resolved (G4-HR12-b)

Of the total number grievances about human rights impacts filed, how many were resolved during the reporting period?

Company
Industry
Project
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Year
Metric value
Companies Values

Copel

2015 = 17,835 grievances
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Mutua Universal

2016 = 1,114 grievances

Itau Unibanco Holding

2015 = 745 grievances
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Abertis

2015 = 528 grievances

CEMEX COLOMBIA

2016 = 306 grievances

Cerrejon

2015 = 276 grievances

Bio Pappel, S.A.B. de C.V.

2015 = 105 grievances
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Nestlé

2015 = 103 grievances
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Grupo Sports World

2015 = 78 grievances

Koninklijke Philips N.V

2014 = 70 grievances
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CAP S.A.

2014 = 59 grievances

Ecopetrol

2016 = 49 grievances

Empresas Publicas de Medellin

2014 = 41 grievances

OMV Petrom

2015 = 26 grievances
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BRF Brasil Foods

2015 = 22 grievances
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Itaipu Binacional Paraguay

2015 = 15 grievances
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Comcel S.A

2015 = 13 grievances

United Metallurgical Company (OMK)

2014 = 12 grievances

Petrobras

2014 = 10 grievances

Heineken N.V.

2014 = 9 grievances

Export: csv / json

Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Corporate Social Responsibility Report
Value Type
Number
Unit:
grievances
Range:

About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the reporting requirements of Indicator G4-HR12 - ‘Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms’. This disclosure is broader than depicted within the metric description. It also asks for:

  • G4-HR12-a: Total number of grievances about human rights impacts filed through formal grievance mechanisms during the reporting period.

  • G4-HR12-b: Of the identified grievances, how many were:

ŸŸ Addressed during the reporting period
ŸŸ Resolved during the reporting period

  • G4-HR12-c: Total number of grievances about human rights impacts filed prior to the reporting period that were resolved during the reporting period.

Disputes may occur over the human rights impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in the successful protection of human rights.

Methodology

This metric is looking for the total number grievances about human rights impacts filed, how many were resolved during the reporting period:

For WikiRate researchers:

Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.

  • Use the GRI Index, CTRL F, Command F or search button on source preview to search for this index and metrics within the report

  • Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances resolved

  • Always check the metric question and methodology for the unit of measure or currency - researchers may need to carry out calculations or conversions before entering the final metric value

  • Add comments documenting exactly where within the source you found the information (page number) and include details of simple or complex calculations or conversions made to determine the metric value

  • If you are unable to locate a metric value in a source you can search for additional sources where the data is available and add a new source

Further guidance on how to research values for GRI-based metrics is available here, including detailed guidance on adding, editing and Checking metric values.

Global Reporting Initiative compliance guidance for companies:

To calculate the total number grievances about human rights impacts resolved during the reporting period - G4-HR12-b:

  • ​Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.

  • Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.

  • Identify the total number of grievances resolved during the reporting period from prior year grievance filings.

Bulk Import