Global Reporting Initiative+Human rights impacts grievances filed (G4-HR12-a)
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Human rights impacts grievances filed (G4-HR12-a)

What is the total number of grievances about human rights impacts filed through the organization's formal grievance mechanisms?

Company
Industry
Project
search
Year
Metric value
Companies Values
Copel
2015 = 17,592 grievances
General Electric
2014 = 3,325 grievances
Anglo American Platinum
2016 = 1,588 grievances
Infosys
2017 = 1,420 grievances
Glencore International
2016 = 963 grievances
Itau Unibanco Holding
2015 = 921 grievances
Grupo Santander
2015 = 621 grievances
Yara International
2017 = 561 grievances
Cerrejon
2015 = 370 grievances
Bavaria
2015 = 246 grievances
Bio Pappel, S.A.B. de C.V.
2015 = 233 grievances
SKF Group
2016 = 211 grievances
Koninklijke Philips N.V
2014 = 181 grievances
BASF SE
2014 = 127 grievances
POSTOBON BY EAFIT
2016 = 120 grievances
Nestlé
2015 = 119 grievances
ISA
2016 = 100 grievances
Bukit Asam
2016 = 95 grievances
Grupo Sports World
2015 = 91 grievances
Ferrovial S.A.
2016 = 87 grievances

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Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Corporate Social Responsibility Report
Value Type
Number
Unit:
grievances
Range:

About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines.  It covers one of the requirements of Indicator G4-HR12 -  ‘Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms'. This disclosure is broader than depicted within the metric description. It also asks for:

  • G4-HR12-a: Total number of grievances about human rights impacts filed through formal grievance mechanisms during the reporting period.
  • G4-HR12-b: Of the identified grievances, how many were:

ŸŸ                    Addressed during the reporting period
ŸŸ                    Resolved during the reporting period

  • G4-HR12-c: Total number of grievances about human rights impacts filed prior to the reporting period that were resolved during the reporting period.

Disputes may occur over the human rights impacts of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in the successful protection of human rights.

Methodology

This metric is looking for the total number of grievances about human rights impacts filed through the organization's formal grievance mechanisms:

For WikiRate researchers:

Companies who align reports to GRI’s Sustainability Reporting Standards often include a GRI Content Index or Annex where GRI disclosures, with GRI codes, are listed.

  • Use the GRI Index, CTRL F, Command F or search button on source preview to search for this index and metrics within the report

  • Use G4 codes, G3 codes or keywords to quickly find values, keeping in mind that some companies report on the metric using different terms, e.g. G4-HR12 or HR12, Human Rights violations or grievances filed

  • Always check the metric question and methodology for the unit of measure or currency - researchers may need to carry out calculations or conversions before entering the final metric value

  • Add comments documenting exactly where within the source you found the information (page number) and include details of simple or complex calculations or conversions made to determine the metric value

  • If you are unable to locate a metric value in a source you can search for additional sources where the data is available and add a new source

Further guidance on how to research values for GRI-based metrics is available here, including detailed guidance on adding, editing and Checking metric values.

Global Reporting Initiative compliance guidance for companies:
To calculate the total number of grievances about human rights impacts filed through the organization's formal grievance mechanisms - G4-HR12-a:

  • ​Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.

  • Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.

Bulk Import