About the data
This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers part of the information required by Indicator G4-LA16 – ‘Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms'. This disclosure is broader than depicted within the metric description. It also asks for:
G4-LA16-a. Total number of grievances about labor practices filed through formal grievance mechanisms during the reporting period.
G4-LA16-b. Of the identified grievances, how many were:
- Addressed during the reporting period
- Resolved during the reporting period
G4-LA16-c. Total number of grievances about labor practices filed prior to the reporting period that were resolved during the reporting period.
Disputes may occur over the labor practices of an organization’s activities and relationships with others (such as entities in the supply chain). Effective grievance mechanisms play an important role in remediating impacts for labor practices.
Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms:
See this page for more information about 'formal grievance mechanisms'.
Methodology
To calculate the total number of grievances about labor practices resolved through formal grievance mechanisms during the reporting period - G4-LA16-b:
- Identify existing formal grievance mechanisms. Formal grievance mechanisms may be managed by the reporting organization or by an external party.
- Identify the total number of grievances about human rights impact filed through formal grievance mechanisms during the reporting period.
- Identify the total number of grievances resolved during the reporting period.
For WikiRate Researchers:
Please see this page for guidelines on how to research values for GRI-based metrics.