Global Reporting Initiative+Customer satisfaction survey results reported for organization (G4-PR5-a1)
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Customer satisfaction survey results reported for organization (G4-PR5-a1)

Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about the organization as a whole?

Companies Values

Ferrero International

2015 = Unknown /Yes,No

The Coca Cola Company

2013 = Unknown /Yes,No

Advanced Chemical Industries Ltd - ACI

2016 = Unknown /Yes,No

Korea Agro - Fisheries & Food Trade Corporation

2015 = Yes /Yes,No

UniCredit Group

2016 = Yes /Yes,No

Sodexo

2016 = Yes /Yes,No

Kangwon Land

2012 = Yes /Yes,No

Resona Holdings

2012 = Yes /Yes,No

Lotte Shopping

2014 = Yes /Yes,No

BRF Brasil Foods

2016 = Yes /Yes,No

DNB Financial Corporation

2016 = Yes /Yes,No

Novo Nordisk

2016 = Yes /Yes,No

Air France

2016 = Yes /Yes,No

Remy Cointreau Group

2016 = Yes /Yes,No

Coca-Cola Hellenic Bottling Company

2016 = Yes /Yes,No

Mountain Equipment Co-op

2015 = Yes /Yes,No

Novozymes

2016 = Yes /Yes,No

Hilton Worldwide Holdings

2015 = Yes /Yes,No

Sompo Holdings, Inc.

2016 = Yes /Yes,No

Puma

2016 = No /Yes,No

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Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report
Value Type
Category
Options:

Yes and No


About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR5 - 'Results of surveys measuring customer satisfaction for the organization as a whole'.

Customer satisfaction is one measure of an organization’s sensitivity to its customers’ needs and preferences and, from an organizational perspective, is essential for long-term success. In the context of sustainability, customer satisfaction provides insight into how the organization approaches its relationship with one stakeholder group (customers). It may also be used in combination with other sustainability measures.

Customers’ needs and preferences may differ by gender and other diversity factors. Customer satisfaction may provide insights into the degree to which an organization considers the needs of other stakeholders.

Methodology

This metric is looking for reporting on the results of surveys measuring customer satisfaction for the organization as a whole.

For WikiRate researchers:

  • Identify whether the company reports results of surveys measuring customer satisfaction for the organization as a whole.

  • For any survey results reported, identify the product or service category, or locations of operations to which they apply, and note these in the comments.

  • If the company reports results or key conclusions of customer satisfaction surveys about the organization as a whole, answer Yes.

  • If the company doesn’t report the results, answer No.

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