Global Reporting Initiative+Customer satisfaction survey results reported for locations of operation (G4-PR5-a3)
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Customer satisfaction survey results reported for locations of operation (G4-PR5-a3)

Does the organization report the results or key conclusions of customer satisfaction surveys (based on statistically relevant sample sizes) conducted in the reporting period relating to information about significant locations of operation?

Companies Values

AccorHotels

2015 = Unknown /Yes,No

Ajinomoto

2016 = Unknown /Yes,No

Ferrero International

2015 = Unknown /Yes,No

Advanced Chemical Industries Ltd - ACI

2016 = Unknown /Yes,No

DNB Financial Corporation

2016 = Unknown /Yes,No

GlaxoSmithKline

2016 = Unknown /Yes,No

UniCredit Group

2016 = Yes /Yes,No

Korea Agro - Fisheries & Food Trade Corporation

2015 = Yes /Yes,No

Sodexo

2016 = Yes /Yes,No

BNP Paribas

2015 = Yes /Yes,No

Shiseido Group

2016 = Yes /Yes,No

BRF Brasil Foods

2016 = Yes /Yes,No

Sompo Holdings, Inc.

2016 = Yes /Yes,No

Puma

2016 = No /Yes,No

Air France

2015 = No /Yes,No

Sumitomo Mitsui Financial

2016 = No /Yes,No

Royal Bank of Scotland Group plc

2015 = No /Yes,No

Mountain Equipment Co-op

2015 = No /Yes,No

Diageo

2015 = No /Yes,No

Takeda Pharmaceutical

2016 = No /Yes,No

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Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report
Value Type
Category
Options:

Yes and No


About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR5 - 'Results of surveys measuring customer satisfaction about significant locations of operation'.

Customer satisfaction is one measure of an organization’s sensitivity to its customers’ needs and preferences and, from an organizational perspective, is essential for long-term success. In the context of sustainability, customer satisfaction provides insight into how the organization approaches its relationship with one stakeholder group (customers). It may also be used in combination with other sustainability measures.

Customers’ needs and preferences may differ by gender and other diversity factors. Customer satisfaction may provide insights into the degree to which an organization considers the needs of other stakeholders.

Methodology

This metric is looking for reporting on the results of surveys measuring customer satisfaction about significant locations of operation.

For WikiRate researchers:

  • Identify whether the company reports results of surveys measuring customer satisfaction about significant locations of operation.

  • For any survey results reported, identify the product or service category, or locations of operations to which they apply, and note these in the comments.

  • If the company reports results or key conclusions of customer satisfaction surveys relating to information about significant locations of operation, answer Yes.

  • If the company doesn’t report the results, answer No.

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