Global Reporting Initiative+Complaints concerning breaches of customer privacy from regulatory bodies (G4-PR8-a2)
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Complaints concerning breaches of customer privacy from regulatory bodies (G4-PR8-a2)

What is the total number of substantiated complaints received from regulatory bodies concerning breaches of customer privacy?

Company
Industry
Project
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Year
Metric value
Companies Values
UniCredit Group
2016 = 1
Sumitomo Mitsui Financial
2016 = 0
Resona Holdings
2012 = 0
Alpina Foods
2015 = 0
Novartis
2016 = 0
Korea Agro - Fisheries & Food Trade Corporation
2015 = Unknown
Air France
2015 = Unknown
Louis Vuitton Malletier SA (LVMH)
2015 = Unknown
Sodexo
2016 = Unknown
Royal Bank of Scotland Group plc
2015 = Unknown
Diageo
2015 = Unknown
BNP Paribas
2015 = Unknown
Hilton Worldwide Holdings
2015 = Unknown
Asahi Group Holdings
2015 = Unknown
Ferrero International
2015 = Unknown
Takeda Pharmaceutical
2016 = Unknown
DNB Financial Corporation
2016 = Unknown
Novo Nordisk
2016 = Unknown
BRF Brasil Foods
2016 = Unknown
Advanced Chemical Industries Ltd - ACI
2016 = Unknown

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Metric Type
Researched
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report
Value Type
Number
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About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR8 - 'Complaints concerning breaches of customer privacy received from regulatory bodies'.

​Protection of customer privacy is a generally recognized goal in national regulations and organizational policies. Non-compliance indicates either inadequate internal management systems and procedures or ineffective implementation. This Indicator provides an evaluation of the success of management systems and procedures relating to customer privacy protection. In addition to direct financial consequences such as penalties and fines, non-compliance poses a risk to reputation and customer loyalty and satisfaction. The trends revealed by this Indicator indicate improvements or deterioration in the effectiveness of internal controls.

Methodology

This metric is looking for the total number of complaints concerning breaches of customer privacy received from regulatory bodies.

For WikiRate researchers:

  • If a substantial number of these breaches relate to events in preceding years, this should be indicated in the comments.

  • If the organization has received no complaints from regulatory bodies regarding breaches of customer privacy, please add “0” as the answer and include a brief statement of this fact as a comment to the value. If the company does not report this Indicator, submit the answer as “Unknown”.

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