Global Reporting Initiative+Complaints concerning breaches of customer privacy from regulatory bodies (G4-PR8-a2)
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Complaints concerning breaches of customer privacy from regulatory bodies (G4-PR8-a2)

What is the total number of substantiated complaints received from regulatory bodies concerning breaches of customer privacy?

Company
Industry
Project
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Year
Metric value
Companies Values

UniCredit Group

2016 = 1
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Novartis

2016 = 0
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Resona Holdings

2012 = 0

Sumitomo Mitsui Financial

2016 = 0
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Alpina Foods

2015 = 0

Barilla S.p.A.

2016 = Unknown
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BNP Paribas

2015 = Unknown
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Royal Bank of Scotland Group plc

2015 = Unknown
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Sodexo

2016 = Unknown
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Louis Vuitton Malletier SA (LVMH)

2015 = Unknown
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Advanced Chemical Industries Ltd - ACI

2016 = Unknown

Takeda Pharmaceutical

2016 = Unknown
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Hilton Worldwide Holdings

2015 = Unknown
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Lotte Shopping

2014 = Unknown
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Diageo

2015 = Unknown
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DNB Financial Corporation

2016 = Unknown
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BRF Brasil Foods

2016 = Unknown

Ferrero International

2015 = Unknown
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Air France

2015 = Unknown
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Korea Agro - Fisheries & Food Trade Corporation

2015 = Unknown
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Designed By
Topics
Metric Type
Researched
Research Policy
Community Assessed
Report Type
Communication on Progress
Corporate Social Responsibility Report
Value Type
Number
Unit:
Range:

About

This metric is based on the Global Reporting Initiative (GRI) G4 Guidelines. It covers one of the requirements of Indicator G4-PR8 - 'Complaints concerning breaches of customer privacy received from regulatory bodies'.

​Protection of customer privacy is a generally recognized goal in national regulations and organizational policies. Non-compliance indicates either inadequate internal management systems and procedures or ineffective implementation. This Indicator provides an evaluation of the success of management systems and procedures relating to customer privacy protection. In addition to direct financial consequences such as penalties and fines, non-compliance poses a risk to reputation and customer loyalty and satisfaction. The trends revealed by this Indicator indicate improvements or deterioration in the effectiveness of internal controls.

Methodology

This metric is looking for the total number of complaints concerning breaches of customer privacy received from regulatory bodies.

For WikiRate researchers:

  • If a substantial number of these breaches relate to events in preceding years, this should be indicated in the comments.

  • If the organization has received no complaints from regulatory bodies regarding breaches of customer privacy, please add “0” as the answer and include a brief statement of this fact as a comment to the value. If the company does not report this Indicator, submit the answer as “Unknown”.

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